Our refund policy is as follows:

1. You can request a full refund within 5 days of payment unless you have started the course.
2. Once you have begun the course, you may be eligible for a refund if you request it within 14 days of enrollment AND if you have accessed less than 25% of the course contents. In these cases, you will receive a credit in the form of a coupon which can be used towards a future online course within 12 months. A 10% of the course fee will be charged as an administrative fee.
3. All refund requests should be sent to downtoearthspanish@gmail.com
4. While we will make every effort to process refunds as soon as possible, any refund may take up to 30 days to process from the refund request date.